HI Tania,

Whilst daunting, your assistance and representation at the hearing for my failure to lodge tax returns made it possible, and easier than anticipated.

I didn’t realize how much it was weighing on me until I decided to take my first afternoon off in over 20 years (apart from illness) and have just woken up…

Looking around the courtroom I feel for some of those people in a similar position who had no representation

Dear Tania, thanks for your help. You have been instrumental in keeping my spirits high these past few weeks as the ATO enquiry was one of many issues I had to deal with at present.

When it comes to tax correspondence and official dealings with the ATO the usual anecdote is always to seek expert advice, but advice given is only one part of the story. The personable approach, understanding of your clients’ pain points and delivering on that developed empathy is many times more valuable in effect than perhaps the advice itself.

You aced that approach when dealing with my situation, understood my story and went far beyond the mile or service benchmark that I would normally expect any professional consultant would go to.

So, in that regards, I unreservedly am happy to recommend you to any contact I know who wants to get the right advice and in a way that he or she are also satisfied with the interaction.