For many years I have lived overseas and paid tax in my country of family residence and employment. You can imagine my surprise when I received a letter from ATO suggesting I might owe a return for the past 2 years including a list of overseas income. Alarm bells rang as I did indeed owe some returns, but fixing the issue opened a whole Pandora’s Box of issues that I knew could only be solved by a professional expert in Taxation Law.

I trolled the Internet for hours looking for a Tax Lawyer in my home city, most of whom were from very big firms. When I came upon Waterhouse Lawyers I immediately felt that I had found the right people even though we were miles apart. I engaged Tania and her team without a moment’s hesitation and was on board as a client minutes after discussion with one of her team.

Tania and her team have exceeded my expectations in all respects. At last I can sleep at night and find speaking to them a bright spot in my day. They quickly put me at ease by breaking down my issues into separate parts and providing solutions for each. Their honesty and really profession approach to client interactions is enhanced with their ability to make you feel that they are part of your family and really do care about outcomes that are in your best interest rather than feeding the corporate revenue stream.

I unreservedly commend Tania and her team to anyone with a Tax related issue.

Dear Tania, thanks for your help. You have been instrumental in keeping my spirits high these past few weeks as the ATO enquiry was one of many issues I had to deal with at present.

When it comes to tax correspondence and official dealings with the ATO the usual anecdote is always to seek expert advice, but advice given is only one part of the story. The personable approach, understanding of your clients’ pain points and delivering on that developed empathy is many times more valuable in effect than perhaps the advice itself.

You aced that approach when dealing with my situation, understood my story and went far beyond the mile or service benchmark that I would normally expect any professional consultant would go to.

So, in that regards, I unreservedly am happy to recommend you to any contact I know who wants to get the right advice and in a way that he or she are also satisfied with the interaction.

Can I please just say how gobsmacked I was that you would make yourself available for a  client, let alone a new client on a Sunday. Unbelievable client service.!!!! .That is above and beyond service. You certainly are what your website promotes. Thank you.

We are most appreciative of all your counsel and hard work on this matter.

It has been delightful working with you, and congratulations to you and your team for securing this excellent outcome for us.