Dear Tania, thanks for your help. You have been instrumental in keeping my spirits high these past few weeks as the ATO enquiry was one of many issues I had to deal with at present.

When it comes to tax correspondence and official dealings with the ATO the usual anecdote is always to seek expert advice, but advice given is only one part of the story. The personable approach, understanding of your clients’ pain points and delivering on that developed empathy is many times more valuable in effect than perhaps the advice itself.

You aced that approach when dealing with my situation, understood my story and went far beyond the mile or service benchmark that I would normally expect any professional consultant would go to.

So, in that regards, I unreservedly am happy to recommend you to any contact I know who wants to get the right advice and in a way that he or she are also satisfied with the interaction.

Dear Tania,

Well I would just like to thank you the hard work you applied in my case of non residency for tax purposes. Your background knowledge and experience in previous cases with yacht crew is clearly evident when dealing with Waterhouse.

The kind assistance throughout the ordeal was professional and courteous and was consistently kept up to date from start to finish, I will definitely recommend your firm to my fellow colleagues in the yachting industry!!!

That is such wonderful news about the remission of my GIC.

My tax predicament and trying to sort it all out has been rather worrying. I had managed to get myself in quite a state over it all.

But now light at the end of the tunnel.

I can’t thank you, Tania and your office enough for calmly and reassuringly guiding me through the process.

Thank you for taking on my case and thank you for the result – the sun is shining again.