Hi Tania,

You and your team worked tirelessly and we couldn’t have been more impressed or supported by you.  Your team’s professionalism, communication and honest support gave us reassurance during a very stressful time.

We received the best result which was only achieved by their you and your team’s commitment and hard work.

Thank you so very much Tania.

Words cannot adequately express how grateful I am to you for your assistance with my complicated foreign matter.

You are approachable, understanding and patient and worked tirelessly, even over weekends, to attain an outcome beyond my expectations.

I’m finally able to sleep at night, thank you.

OMG – it’s the truth – you told the truth – that’s a strategy?! I LOVE it – I’m so happy – however the [government agency] responds will be OK by me. It’s perfect, you have made sense of a time in my life and behaviour and responses I didn’t understand.

The reasoning and explanation in your letter is more valuable to me personally than the [agency’s] outcome. A win would be great, but no matter what happens, I can definitely take heed of this, develop better insight, work on improving my response to confronting and conflicting events and have a happier life, which is and must be the ultimate goal.

Seriously grateful and overwhelmingly impressed by your ability to nail the issues in such a way that I will have peace of mind no matter what the outcome.

Rosemary

Dear Tania, thanks for your help. You have been instrumental in keeping my spirits high these past few weeks as the ATO enquiry was one of many issues I had to deal with at present.

When it comes to tax correspondence and official dealings with the ATO the usual anecdote is always to seek expert advice, but advice given is only one part of the story. The personable approach, understanding of your clients’ pain points and delivering on that developed empathy is many times more valuable in effect than perhaps the advice itself.

You aced that approach when dealing with my situation, understood my story and went far beyond the mile or service benchmark that I would normally expect any professional consultant would go to.

So, in that regards, I unreservedly am happy to recommend you to any contact I know who wants to get the right advice and in a way that he or she are also satisfied with the interaction.

Dear Tania,

Just want to say a big thank you, coming from a financial background myself, I was so impressed by your in-depth knowledge on tax residency and other tax issues, these are areas I often find that lots of accountants don’t even have an answer for, you are so knowledgeable, helpful, and really put my mind at ease.