Frustrated with the ATO one size fits all approach and the original law firm that I chose’s approach to not wanting to upset the ATO, I came to Waterhouse on recommendation.
Lucky for me, Tania and Charm were in the job the next day, grab all the information, dissected it, got to the central issue and started work in a proactive and informative manner.
Told immediately that if the case had no merit they would look to settle or take a stronger proactive stance.
It took some time and work, but success followed and very grateful to Tania and Charm.
Thank you

Dear Tania

I want to thank you for responding so promptly to my request for assistance and thank you so much for assigning Lamees to look after our case.

She has been so very good to work with, I appreciate her skill at listening closely and understanding the specific details very quickly. She has assisted me personally by very gently managing my anxiety over this problem – by staying in touch and updating whenever possible.

We are of course hoping for a good outcome, but regardless of this it is comforting to know that she has a firm grasp of the issue and is dealing with it professionally and with sensitivity.

Kindest Regards

A million thanks for a great result

Exceptional Service and Tax Knowledge