Dear Tania, thanks for your help. You have been instrumental in keeping my spirits high these past few weeks as the ATO enquiry was one of many issues I had to deal with at present.

When it comes to tax correspondence and official dealings with the ATO the usual anecdote is always to seek expert advice, but advice given is only one part of the story. The personable approach, understanding of your clients’ pain points and delivering on that developed empathy is many times more valuable in effect than perhaps the advice itself.

You aced that approach when dealing with my situation, understood my story and went far beyond the mile or service benchmark that I would normally expect any professional consultant would go to.

So, in that regards, I unreservedly am happy to recommend you to any contact I know who wants to get the right advice and in a way that he or she are also satisfied with the interaction.

I searched for a long time for responsive, knowledgeable tax advice.  I finally found it with Waterhouse Lawyers.

I had very technical matters to address, and Tania Waterhouse invested many more hours than I paid for, and successfully resolved the issues.  I am very happy with the outcome.

Equally valuable was the personal touch Tania brought to our interactions.  I will use Waterhouse Lawyers’ services for all my future needs.

I unreservedly recommend them for any taxation matters.

Reid

Can I please just say how gobsmacked I was that you would make yourself available for a  client, let alone a new client on a Sunday. Unbelievable client service.!!!! .That is above and beyond service. You certainly are what your website promotes. Thank you.