Hello Tania,

I hope this note finds you well.

You may or may not recall our case.

I will keep this short, as I can imagine you are very busy, but wanted to update you of the outcome. After you went into bat for me against the ATO in 2018, due to them issuing a garnishee over the company leaving me nowhere to go.
With your persistence we reached an agreement…saving my life and my company!

In our last conversation you asked me to let you know how we ended up and told me “show them that we would make it”!

Today I am emailing you with an enormous smile on my face…our ATO Super Guarantee Account debt was finalised in August, 2020 and today we received the attached statement from the ATO…as of 8th December, 2020 this is also finalised.
It has not been an easy journey, especially with the additional challenges of COVID…but we survived!

Thankyou Tania from the bottom of my heart, as without you I would not be sitting here typing this email.
May I wish you, your family and colleagues a very Merry Christmas and a safe New Year.

Warm Regards,

Trisha F

Thank you again so much Tania.

I can’t express how grateful I am.

You’ve turned everything around for my daughters and I, after a very difficult couple of years

Dear Tania and team

I came to learn of my tax issues when I returned to Australia after having been working and living overseas. I had no prior communication with ATO so this matter took me by complete surprise. The internet was my first call and when I saw Waterhouse Lawyers I was immediately struck by their credibility that told me I had come to the right place.

From the very first enquiry Waterhouse Lawyer’s expertise on tax residence, experience and professionalism were simply impressive. Communication with Tania, Keerti and Amanda were focused and kind. With the ATO’s final positive decision all the charges and interests amounting to $107,000 were completely cleared. I am exceedingly grateful to Tania and her team and will gladly recommend Waterhouse Lawyers to anyone with tax issues.

Thank you so very much

Dear Tania, thanks for your help. You have been instrumental in keeping my spirits high these past few weeks as the ATO enquiry was one of many issues I had to deal with at present.

When it comes to tax correspondence and official dealings with the ATO the usual anecdote is always to seek expert advice, but advice given is only one part of the story. The personable approach, understanding of your clients’ pain points and delivering on that developed empathy is many times more valuable in effect than perhaps the advice itself.

You aced that approach when dealing with my situation, understood my story and went far beyond the mile or service benchmark that I would normally expect any professional consultant would go to.

So, in that regards, I unreservedly am happy to recommend you to any contact I know who wants to get the right advice and in a way that he or she are also satisfied with the interaction.