Dear Tania, thanks for your help. You have been instrumental in keeping my spirits high these past few weeks as the ATO enquiry was one of many issues I had to deal with at present.

When it comes to tax correspondence and official dealings with the ATO the usual anecdote is always to seek expert advice, but advice given is only one part of the story. The personable approach, understanding of your clients’ pain points and delivering on that developed empathy is many times more valuable in effect than perhaps the advice itself.

You aced that approach when dealing with my situation, understood my story and went far beyond the mile or service benchmark that I would normally expect any professional consultant would go to.

So, in that regards, I unreservedly am happy to recommend you to any contact I know who wants to get the right advice and in a way that he or she are also satisfied with the interaction.

Dear Tania,

Just want to say a big thank you, coming from a financial background myself, I was so impressed by your in-depth knowledge on tax residency and other tax issues, these are areas I often find that lots of accountants don’t even have an answer for, you are so knowledgeable, helpful, and really put my mind at ease.

Can I please just say how gobsmacked I was that you would make yourself available for a  client, let alone a new client on a Sunday. Unbelievable client service.!!!! .That is above and beyond service. You certainly are what your website promotes. Thank you.

I cannot recommend Waterhouse Lawyers highly enough. I am a tax agent and referred a client to the team at Waterhouse Lawyers who was in quite a bit of trouble after lodging numerous years of Income Tax returns very late but for good reason.

It was beyond me to try to tackle the issues we had with the ATO on our own. I was so relieved the first time I spoke with Tania, I just knew I could leave it in safe, capable hands. I was so confident after talking with her.

The staff handling everything communicated and updated us on the way and were a great support. We had an amazing outcome, but I knew they would achieve the result in the end, I just knew from the beginning.

You are all amazing there.

I hope not to use your services in future! But I am relaxed knowing there is a team out there that I can call on to assist any of my clients with the really big legal issues they have with the ATO.

Thank you all again. Thank you Tania. I hope we can keep in contact into the future.