OMG – it’s the truth – you told the truth – that’s a strategy?! I LOVE it – I’m so happy – however the [government agency] responds will be OK by me. It’s perfect, you have made sense of a time in my life and behaviour and responses I didn’t understand.

The reasoning and explanation in your letter is more valuable to me personally than the [agency’s] outcome. A win would be great, but no matter what happens, I can definitely take heed of this, develop better insight, work on improving my response to confronting and conflicting events and have a happier life, which is and must be the ultimate goal.

Seriously grateful and overwhelmingly impressed by your ability to nail the issues in such a way that I will have peace of mind no matter what the outcome.

Rosemary

After 13 years of not being aware of it, the ATO advised me of an issue… a financially crippling, life changing kind of issue.  Their timing was exceptional, with massive cutbacks at work, my employment future was uncertain, and a wife currently going through IVF the additional stress was almost unbearable.

I spent almost 6 months attempting to obtain the information I needed from the ATO with very little success.

In desperation I contacted Tania, and within a day of engaging her services she had cut to the core of the problem, obtained the information I had not been able to and explained clearly to me what the situation was.  Within a week she had investigated the options available to me, identified a recommended course of action and put me contact with the relevant people to assist.

Tania was extremely professional and empathetic, kept me updated constantly on her progress and achieved a favourable outcome.  My wife and I are so very grateful and it is an enormous relief to be able to put this behind us.

I would highly recommend Tania to anyone having tax issues of any kind.

Arran

Thank you so very much Tania.

Words cannot adequately express how grateful I am to you for your assistance with my complicated foreign matter.

You are approachable, understanding and patient and worked tirelessly, even over weekends, to attain an outcome beyond my expectations.

I’m finally able to sleep at night, thank you.

Dear Tania,

Well I would just like to thank you the hard work you applied in my case of non residency for tax purposes. Your background knowledge and experience in previous cases with yacht crew is clearly evident when dealing with Waterhouse.

The kind assistance throughout the ordeal was professional and courteous and was consistently kept up to date from start to finish, I will definitely recommend your firm to my fellow colleagues in the yachting industry!!!

My experience with Tania has been nothing short of awesome. Her expertise, her experience, her speedy work, and her cheery and pragmatic approach has been instrumental in giving us the direction we needed with our case. Tania is a superstar and we love working with her.