Hello Tania,

I hope this note finds you well.

You may or may not recall our case.

I will keep this short, as I can imagine you are very busy, but wanted to update you of the outcome. After you went into bat for me against the ATO in 2018, due to them issuing a garnishee over the company leaving me nowhere to go.
With your persistence we reached an agreement…saving my life and my company!

In our last conversation you asked me to let you know how we ended up and told me “show them that we would make it”!

Today I am emailing you with an enormous smile on my face…our ATO Super Guarantee Account debt was finalised in August, 2020 and today we received the attached statement from the ATO…as of 8th December, 2020 this is also finalised.
It has not been an easy journey, especially with the additional challenges of COVID…but we survived!

Thankyou Tania from the bottom of my heart, as without you I would not be sitting here typing this email.
May I wish you, your family and colleagues a very Merry Christmas and a safe New Year.

Warm Regards,

Trisha F

Dear Tania, thanks for your help. You have been instrumental in keeping my spirits high these past few weeks as the ATO enquiry was one of many issues I had to deal with at present.

When it comes to tax correspondence and official dealings with the ATO the usual anecdote is always to seek expert advice, but advice given is only one part of the story. The personable approach, understanding of your clients’ pain points and delivering on that developed empathy is many times more valuable in effect than perhaps the advice itself.

You aced that approach when dealing with my situation, understood my story and went far beyond the mile or service benchmark that I would normally expect any professional consultant would go to.

So, in that regards, I unreservedly am happy to recommend you to any contact I know who wants to get the right advice and in a way that he or she are also satisfied with the interaction.

Good morning Tania,

Thank you again for all your help with the AustralianTaxation Office (ATO) Super Guarantee negotations.

I would like to thank you and your associates from the bottom of my heart, for your tireless work and efforts without I have no doubt I would not be sitting here today.

Dear Tania,

Well I would just like to thank you the hard work you applied in my case of non residency for tax purposes. Your background knowledge and experience in previous cases with yacht crew is clearly evident when dealing with Waterhouse.

The kind assistance throughout the ordeal was professional and courteous and was consistently kept up to date from start to finish, I will definitely recommend your firm to my fellow colleagues in the yachting industry!!!

Tania, You were referred to me after a relentless three year audit of my taxation affairs by the ATO. As well as threatening my  means of livelihood, the audit caused enormous personal stress. But you achieved the impossible and liaised with the ATO to obtain an unbelievable result. I am so grateful to you.

As a result of your fantastic efforts I am now free to get on with my life. Thank you so much.

Mark